Cancellation and Refund Policy
- Order Cancellation
- You may cancel your order within 12 hours of placing it, provided it has not yet been processed for shipping. To cancel an order, please contact our customer service team immediately at [insert contact information]. We will make every effort to accommodate your request.
- Refund Eligibility
- Refunds will be issued for eligible cancellations or returned items in accordance with our Returns Policy.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
- Refund Process
- Once your cancellation or return request is approved, we will initiate a refund to your original method of payment.
- Refunds may take [insert number] business days to process, depending on your bank or credit card issuer’s policies.
- Non-Refundable Items
- Certain items are not eligible for refunds, including:
- Personalized or customized products
- Gift cards
- Clearance or sale items
- Shipping Costs
- Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [insert contact information] for assistance.
- Exchanges
- We do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, you will need to return the original item for a refund and place a new order for the desired item.
- Policy Changes
- We reserve the right to modify or update our Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting to this page.
If you have any questions about our Cancellation and Refund Policy, please contact us!